F.A.Q.

We are currently in network with Medicare and few select major health plans.

We offer services and recommend treatments that are not covered under many health insurance plans, including house calls, restorative medicine, nutritional psychiatry, medical acupuncture, and our own exclusive weight loss reduction program designed by Dr. Long.  We are a concierge practice, and offer treatments with you in mind, not necessarily limiting our treatments or recommendations to the confines of insurance health plan coverage. 

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We will submit claims to your insurance (PPO only), in lieu of superbills. 

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What if my insurance is PPO?

We will submit claims to your insurance, whether or not we are in network with them.

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What if my insurance is an HMO?

Due to restrictions placed on your care by your HMO, we do not submit claims to HMO payers.  Your HMO may not honor any treatment recommendations or prescriptions prescribed by any physician out of network.  However, we have worked with patients who receive primary care at Hoag GPO, Kaiser or the VA because they needed more individualized attention.

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Is there a downside to using insurance?

We will also work with patients who prefer not to use their insurance, for privacy reasons or otherwise.  In the spirit of transparency, submitting a claim requires us to give you a diagnosis, which will become part of your medical record. Additionally, your insurance may ask for your medical records. As many of our clients desire the highest levels of privacy, this may be undesirable.

What about Medicare?

We are accepting Medicare patients.  We will bill Medicare for all Covered Services provided to you.  Medicare does not pay for Concierge Fees. 

Are Concierge Fees out of pocket?

Yes.  We are not aware of any Insurance that covers Concierge Fees.  Concierge Fees by definition include services that are Not Covered by traditional insurance.  Included in our Concierge Fee are aspects of good medicine that are not "Covered Services" by any health insurance, including Medicare.  Please note that most health insurance including Medicare exclude specialized labs, and nutrition supplements as a Covered Service, and these diagnostic and therapeutic modalities are at the core of our approach to reversing chronic disease. 

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What if I only want services covered by insurance?

Patients looking for a more traditional approach would be best served in a traditional practice.  We will always take the time to discuss your options with you, including those options that are not covered by insurance.  Keeping all options on the table is simply good medicine, and our patients love it!

Can I be seen in an Office?

As a house call based micro practice, we do not staff an office.  While this may change in the future, the preferences, complexity and disability of many of our patients creates the dire need for a house call based concierge practice, where we attend to patients exclusively at their homes.

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Why is an Integrated Concierge practice better?

Medicine is changing.  As medicine moves towards more alternative and holistic based therapies, we can shift gears to reverse chronic disease, increase longevity and restore health.  We can no longer choose to ignore excellent strategies nor limit our care to what medical insurance plans will cover.  This would be akin to expecting your car insurance to pay for new car tires!  

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Our practice offers concierge house call based care which includes restorative medicine, hormone care, a unique weight reduction program, and medical acupuncture.  High touch care that removes barriers to access translates to improved health, reduced hospital admissions, and a speedy recovery.  And does it work?  Our patients share their gratitude every day for the care received.  We have cared for chronic fatigue/chronic pain/bed bound patients who were able to return to work and live full lives.  We have cared for palliative/hospice patients who were able to improve their health, reduce medications, and graduate from hospice care.​

Yes.  In addition to paying a reduced rate for the yearly retainer, we also offer  monthly payments.  We accept cash, checks, credit cards and HSA/FSA.