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Spilling Sand

F.A.Q.

(Frequently Asked Questions)

"I know that choosing a new physician can sometimes be a bit overwhelming. That’s why I want you to rest assured that you’ve chosen well. Below you’ll find answers to some of my clients’ frequently asked questions. I’ve been able to cover quite a few topics, but if there’s something I haven’t touched on, please don’t hesitate to ask." -Dr. Long

Will Dr. Long visit me anywhere?

Yes. Dr. Long will visit you at your home, place of work, hospital, rehab, or skilled nursing facility within Orange County, to provide full scope internal medicine house calls.  If we do not have privileges at your facility, Dr. Long will still visit you to advocate for you, and coordinate your care with your care team. 

 

Our service area includes Irvine, Newport Beach, Tustin, Costa Mesa, Laguna Beach, Laguna Hills, Mission Viejo, Aliso Viejo, Rancho Santa Margarita, Lake Forest, Anaheim, Santa Ana, and more.  Areas outside Orange County are outside of our territory for house calls, however some patients have traveled from out-of-state for an in-person consultation.  If you live outside of our service area, please call us, as special arrangements may be possible.

Dr. Long cares for me every time?

Absolutely.  Every time! We offer 24/7 Virtual Care and House Call based Primary Care to our Members because we limit the number of Members we care for.  All our services are provided by Dr. Long, not a physician assistant or nurse practitioner.  Most corporate primary care physicians are assigned 1500-3000 patients, and concierge practices cap at well below 600. We wholeheartedly care for much less than that, which is why we can promise to be available, accessible, attentive, spend more time with you, and answer the phone when you call.

Dr. Long answers the phone?

Yes.  Every time!  We believe it's important we do what we say.  In order to be private, attentive, and exceptional, you will only speak with Dr. Long about your concerns.  This practice was designed for patients with serious medical needs that want and need to have better access to their doctor.  The unique experience of having private, attentive, and exceptional care begins with your first call.

Will my insurance cover my visit?

Stay tuned because we are currently working to become credentialed with major medical insurance plans in order to reduce our concierge fees. We are currently in network with Medicare.

 

Until recently, we were a private pay practice that billed patients directly, rather than insurance.  As we begin to accept insurance, we will continue to offer services that are not covered under most health insurance plans, including house calls, restorative medicine, our own exclusive weight loss reduction program designed by Dr. Long, bioidentical hormones and medical acupuncture modalities.  We will remain a concierge practice, and will offer in-person house calls in addition to online virtual care.

We will submit claims to your insurance, and no longer be providing superbills. 

What if my insurance is PPO?

We will submit claims to your insurance, whether or not we are in network with them.

What if my insurance is an HMO?

Patients with HMO plans may need to pay cash if your insurance does not offer you any out-of-network medical care. 

Is there a downside to using insurance?

We will also work with patients who prefer not to use their insurance, for privacy reasons or otherwise.  In the spirit of transparency, submitting a claim requires us to give you a diagnosis, which will become part of your medical record. Additionally, your insurance may ask for your medical records. As many of our clients desire the highest levels of privacy, this may be undesirable.

 

What about Medicare?

We are accepting Medicare patients.  We will bill Medicare for all Covered Services provided to you.  Medicare does not pay for Concierge Fees.  Included in our Concierge Fee are aspects of good medicine that are not "Covered Services" by any health insurance, including Medicare.  Please note that most health insurance including Medicare exclude hormonal, nutrition and herbal supplements as a Covered Service, and these therapies are at the core of our approach to reversing chronic disease. 

But I only want services covered by insurance, and in an office.

"Items and Services not Covered" by insurance is your responsibility. We will always take the time to discuss your options with you, including those options that are not covered by insurance.  Keeping all options on the table is simply good medicine.

 

Medicine is changing.  As medicine moves towards more alternative and holistic based therapies, we can shift gears to reverse chronic disease, increase longevity and restore health.  We can no longer choose to ignore excellent strategies nor limit our care to what medical insurance plans will cover.  Our practice offers concierge house call based care which includes restorative medicine, hormone care, a unique weight reduction program, and medical acupuncture.  Patients looking for a more traditional approach would be best served in a traditional practice.

As a house call micropractice, we do not staff an office.  While this may change in the future, the preferences, complexity and disability of many of our patients creates the dire need for a house call based concierge practice, where we attend to patients exclusively at their homes.

Do you offer payment options?

Yes! We divide our Concierge Fee into 12 monthly payments.  We also offer various plans for different needs and budgets, including an hourly rate for medical services, designed for out-of-town guests or second opinions.  We prefer cash, or check and also accept FSA or HSA credit cards.

Can you customize a Concierge plan for me?

Absolutely!  We offer high touch care and are here to meet your needs. We welcome feedback on how we can serve your needs exceptionally.

Concierge practices sound the same.  What questions should I ask?

  • Ask if you'll see your doctor every time.

  • Ask if your doctor will visit you at home when you are sick.

  • Ask if your doctor will see you at the hospital.

  • Ask if you can have your labs drawn at home.  

  • Ask if your doctor dispenses medications, or at least antibiotics to save you a trip to the pharmacy when you're sick. 

  • Ask who picks up the phone when you call outside of 8 to 5, as well as between 8 and 5. 

  • Ask if you'll ever see a physician assistant (PA) or nurse practitioner (NP). 

  • Ask if they engage in direct physician-to-physician communication when a referral is made. 

  • Ask if they will call the Emergency Room on your behalf in order to focus and expedite your care. 

  • Ask how many employees have access to your chart.  If privacy is important to you, this is an important factor to consider.

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Ready to Join?

Our Members receive private, attentive, exceptional 24/7 care.  Call 949-237-2949 or submit the form to learn more about becoming a Member

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